The MCDST certification is a de facto credential for IT support skills declared by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology. The certification validates the knowledge and skill sets of help desk technicians, customer support representatives, PC support specialists, technical support representatives, and technical support specialists.

In this MCDST Boot Camp, practice what you learn using Transcender online test simulations - the industry-leading test-preparation product. Both exams you need to become MCDST-certified are included in the Boot Camp as well as one free retake of each exam.

You Will Take These Exams

• 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
• 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Our Guarantee

Microsoft Windows 2003 Desktop Support Boot Camp MCDST from Global Knowledge will be issued a free retake exam voucher, if needed. Should any student fail the initial exam, he or she will be eligible to receive a second exam voucher.*

To Receive Your Second Exam Voucher:

Send us a copy of the results of your first test, and we'll e-mail you a new exam voucher.

*Note: The second exam voucher will only be issued within one year of the first exam voucher issue date.
Send Score Report to:
Fax: 919-468-4801
E-mail: Vouchers.US@globalknowledge.com

• Technical support and help-desk personnel who need to support end users running Microsoft Windows XP Professional or Microsoft Windows XP Home Edition
• Those seeking certification by taking Microsoft Exams 70-271 and 70-272

An MCDST candidate should have 6-12 months of experience supporting end users of a desktop operating system.

• Key topics and concepts covered on the MCDST exams (70-271 and 70-272) 
• Structure of the MCDST exams and the most effective test-taking strategies
• Use Transcender test-preparation software to reinforce learning objectives, validate current knowledge, and review the most comprehensive and realistic exam questions
• Pinpoint your weak areas and strengthen them to ensure success on the MCDST exams.